Just download the application and run it then follow the steps. This pretty much sums up the Guide for Troubleshooting with Touch Issues.
Note: For the application to work, you need to download and install Microsoft .NET Framework 4.0 or later.
Video Tutorial
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Connection Problem Troubleshooting
[Tracert Windows/Mac, and other issues]
CONNECTION PROBLEM - TRACERT
After
update, some of you having a trouble to login and usually stuck at 54%. Usually we will asked you to follow this “Forever Loading – Guide”. But when you follow that
guide and it didn’t work. We will check manually with our Technical Team. It
will takes 3-4 Days to check it. This things
happened because of the connection problem between your Internet Provider to our Server. We
are sorry to all of you who experienced this unpleasant problem. But we will
try our best to fix it.
Now, for
your information our first diagnose is if there is a connection trouble, for
now please follow our instructions to give us more information about your
problem.
1. Please
Restart Your PC first
2. Turn off all firewall and antivirus for a moment
3. Please
tracert to asstnarva.playwebgame.com and please wait until the tracert finish
and take the screenshot for the tracert result
4. Please
ping to asstnarva.playwebgame.com and please
wait for a moment and also take the screenshot
5. Please
give us your IP and your location, you can check your IP here https://www.iplocation.net/
Tracert in Windows
1.
Click Windows Button
2.
Type “CMD” and click enter
3. After
that type “Tracert asstnarva.playwebgame.com”
You may have
to wait up for a minute or more for the test to complete. It will generate a
list of the connections along the way and some information about the speed of
the steps.
4. After
you see “Tracert Complete”, Please Take a Screenshot of it and Send it to Touch
International Facebook Messenger or Submit Ticket to GM(s).
Tracert in Mac
Double-click the Hard Drive icon and navigate to Applications > Utilities.
Click “Network Utility”
Click the Traceroute tab and type “asstnarva.playwebgame.com”
After that click trace and Wait until it’s complete
After the Tracert is Complete, Please Take a Screenshot of it and Send it to Touch International Facebook Messenger or Submit Ticket to GM(s)
FACEBOOK LOGIN PROBLEM
1. Facebook
Login loading took too long
a. Open
Internet Explorer
b. Login to
your Facebook account
c. Minimize
your browser
d. Run your
Mini Client
2. Failed to
Login using Facebook
a. Login to
your Facebook account.
b. Click
Settings
c. Click
Apps
d. Click
Edit Button and then Enable
3. Logged in
to game but character is missing/make new character
1. Wrong
Facebook account
a. Open
Internet Explorer
b. Login to
your Facebook account
c. Minimize
your browser
d. Run your
Mini Client
2. Wrong
Server
Please check
again your server one by one.
STUCK OR LOADING (49%, 99%, 100%)
For you guys
who experienced stuck 49%, 99% or 100%, we will
help you how to solve it.
It depends
on where you play it. Are you guys playing on our client or website? Now, let’s
check it out how to solve it!
USING CLIENT
If you are
playing on client, our system takes data from INTERNET EXPLORER, so all you need
to do is clear your internet browser’s cache. How?
1. OPEN
Internet Explorer.
2. Depend on
your internet browser
- IE 8: From
the Tools menu choose Internet Options.
- IE 9 &
Above: In the upper right corner, click the small gear icon (to the right of
the star icon) and choose Internet Options
3. On the General Tab, under Browsing history, click DELETE
5. Check the Temporary Internet files, Cookies, and
History boxes.
6. The Form
data, Passwords, and in Private Filtering data boxes may be left un-checked.
You can check them to delete this data if you so choose.
7. Click DELETE
9. Close the
Internet Explorer window and reopen.
USING WEBSITE
Here is the
step for you guys who are playing on website Touch 3Claws. It depends on what
browser you use.
MOZILA
FIREFOX
Click the Three Lines icon in the top right of
your browser.
1.
Select History, then select Clear Recent
History.
2.
Select the time range to clear (drop-down menu).
–
Select the beginning of time to clear all cache.
3.
Click Details to choose what history elements to
clear.
4.
Make sure Cache and Offline Website Data is
checked and any other elements you want to clear.
5.
Click the Clear Now button.
DISABLE YOUR IDM
What is IDM?
IDM is Internet Download Manager and we found out that it makes your games
stuck sometimes. You need to disable your IDM :) How? Check this out
In IDM,
Click on Downloads > Options > General, and unchecked all the browser.
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